1. Cookies and similar technologies
On the domain www.aeroitalia.com:
- Google Analytics: To better understand how users interact with our website.
- Google: Helps us offer services and functionalities.
- Googletagmanager: Used to manage and track user conversions and activities on our website.
- doubleclick.net: A Google platform used for targeted advertising and retargeting. This cookie may collect data on user browsing behaviors to display relevant ads.
- Hotjar: Analyzes user behavior and provides feedback on our website.
- Googletagmanager: As mentioned above.
Cookie Management: Users can access, view, and delete cookies deposited by the website www.aeroitalia.com through their browser settings. Additionally, users have the option to prevent local storage of cookies through their browser settings.
2. Collection and use of personal data
We collect the following personal data for specific purposes:
- First and last name
- Contact data (such as email address and phone number)
- Personal and corporate data
These data are essential for providing our services, including the issuance of tickets and invoices. They are also used to improve the experience on our website and offer customer support.
3. Data retention
All customer personal data are stored by the companies Aeroitalia srl, Navitaire, and Zendesk. However, the main reference for data management, modification, and deletion is Aeroitalia srl. Data are kept only for the time strictly necessary to fulfill such purposes.
4. Rights of the data subjects
In accordance with the GDPR, you have the right to access, rectify, delete your personal data, or oppose their processing. You can exercise these rights by contacting us through the methods provided in the "Contact Us" section of our website.