Privacy Policy

Privacy Policy of Aeroitalia srl

Welcome to www.aeroitalia.com, owned and managed by Aeroitalia srl. Your privacy is of paramount importance to us and we want to inform you about how we process your personal data. This privacy policy is drawn up in accordance with the General Data Protection Regulation (GDPR - Regulation (EU) 2016/679 of the European Parliament and of the Council).

1. Cookies and similar technologies

Our website, www.aeroitalia.com, uses cookies and other similar technologies to enhance user experience and for analytical purposes. Here is the list of cookies and their sources:

On the domain www.aeroitalia.com:

Google Analytics: To better understand how users interact with our website.
Google: Helps us offer services and functionalities.
Googletagmanager: Used to manage and track user conversions and activities on our website.
doubleclick.net: A Google platform used for targeted advertising and retargeting. This cookie may collect data on user browsing behaviors to display relevant ads.

In Zendesk:

Hotjar: Analyzes user behavior and provides feedback on our website.
Googletagmanager: As mentioned above.

Cookie Management: Users can access, view, and delete cookies deposited by the website www.aeroitalia.com through their browser settings. Additionally, users have the option to prevent local storage of cookies through their browser settings.

2. Collection and use of personal data

We collect the following personal data for specific purposes:

First and last name
Contact data (such as email address and phone number)
Personal and corporate data

These data are essential for providing our services, including the issuance of tickets and invoices. They are also used to improve the experience on our website and offer customer support.

3. Data retention

All customer personal data are stored by the companies Aeroitalia srl, Navitaire, and Zendesk. However, the main reference for data management, modification, and deletion is Aeroitalia srl. Data are kept only for the time strictly necessary to fulfill such purposes.

4. Rights of the data subjects

In accordance with the GDPR, you have the right to access, rectify, delete your personal data, or oppose their processing. You can exercise these rights by contacting us through the methods provided in the "Contact Us" section of our website.

5. Changes to this Privacy Policy

This privacy policy may be periodically updated. We invite you to review it regularly to stay informed about changes.

6. Contacts

For any questions or concerns related to this privacy policy, please do not hesitate to contact us through the "Contact Us" section on our website.

Aeroitalia srl